Creating a Number Pool (Website)
⭐ Here we are going to create a pool of numbers to a to track multiple incoming traffic sources to a clients website.
Website vs. Campaign Call Tracking / Number Pools
Website: In a website tracking pool, we will create multiple numbers (usually 4) and then install a "call swapping JavaScript" onto the site that will dynamically change the businesses official number to one of the tracking numbers in the pool Campaign: In a campaign pool, we will setup just one number and place that number directly on the landing pages, sms, and emails usually via a custom value variable.
This setup is a little different than setting up a campaign call tracking number.
Start in Prime Local Software and go to the clients account.
Expand "Phone Calls" in the left hand menu system and click on "Number Pool"
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Click the green button "Add Number Pool"
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Because this is for the Website Call tracking we will want to "Track visitor activity" This will create multiple numbers allowing the system to track the source of the caller.
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We'll select "All Visitors" to track in this step (most common scenerio) and then click "Create Pool"
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Next, fill out the fields for creating the number pool:
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Next Choose your phone numbers.
Most of the time you would choose the first option "Numbers local to (XXX) XXX-XXXX". In this case there were no number in this area code from Twilio so we did a good search and found another area code that is local to that city. Or choose "Numbers in a different Area code"
Click "Next: Number Features"
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next you can choose whether you want a "Whisper Message" to play before the call connects or whether to activate "Call Recording"
We normally activate call recording... to not play a consent to record message, just put a space in the field with nothing else.
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